Many calls and emails by customers to the companies and the IRS are going unanswered. Others, like Lisa M., a 42-year-old Kansas resident who asked that her full name not be used for privacy concerns, are seeing "Status Not Available" when using the IRS tool, despite receiving the first check with no issues. "Now I feel in limbo, at the mercy of the powers that be, with no answers and lots of questions," says Peterson. West Virginia resident Andrew Peterson, 26, is expecting $600 for himself and for his two-year-old daughter but tells CNBC Make It that he has been unable to get answers from TurboTax or the IRS about the status of his payment. This will cause delays in people receiving their payments. The IRS says that the financial institutions that received the funds will return them to the IRS, and then the IRS will reissue payments to the right accounts. Some customers of the tax preparers say the issue is that the IRS sent the stimulus payments to temporary "pass-through" accounts set up by H&R Block and TurboTax in previous years that they do not have access to. 4, 2021.īut H&R Block and TurboTax customers who paid for the tax preparation services using their 2019 refund are experiencing an issue: Some of the new stimulus payments were sent by the IRS to an unfamiliar bank account, according to many people who tried to track down their deposit using the IRS Get My Payment tool. Millions were slated to be automatically deposited by Jan. The IRS began sending out a second round of economic impact payments - worth up to $600 for individuals and each of their child dependents - over the past week.
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